National KE-CIRT/CC Cybersecurity Best Practice Guide Of The Week

 

TECHNICAL SUPPORT SCAMS  

MOBILE NETWORK OPERATORS

august 20, 2018

 

In This Issue:

*        Technical Support Scams 

 

 

 

 

 

 

 

 

 

 

 

technical support scam refers to a class of telephone fraud activities, in which a scammer claims to offer a legitimate technical support service, often via cold calls to unsuspecting users. Such cold calls are mostly targeted at unsuspecting users, with the caller often claiming to represent a technical support department.

To convince you that both the scammers and the problems are real, the scammers may:

*   Pretend to be from a well-known company – like Safaricom or Airtel

*   Give you Personally Identifiable Information (PII) that only the provider may have

*    Ask you to provide account details including passwords/PIN

*   Direct you to your phone and guide you through making a transaction

Once they’ve convinced you that your phone has a problem, the scammers might:

*   Ask you to give them access to your phone or SIM card

*   Trick you into installing malware that gives them access to your mobile device and sensitive data, like user names and passwords

*   Try to enrol you in a worthless programs

These scammers want to get your money, access to your devices, or both. But there are things you can do to stop them.

If You Get a Call :

*   If you get an unexpected or urgent call from someone who claims to be tech support, hang up. It’s not a real call. And don’t rely on caller ID to prove who a caller is. Criminals can make caller ID seem like they’re calling from a legitimate company or a local number.

*   Never share passwords/PINs or give control of your devices to anyone who contacts you.

If You Were Scammed:

*   Call your mobile network operator directly and immediately

*   Change any passwords/PINs that you shared with someone

Have the above security tips in mind when operating your computer systems. Report any cybercrime incident/activity to  incidents@ke-cirt.go.ke. / www.ke-cirt.go.ke