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National KE-CIRT/CC Cybersecurity Best Practice Guide of the Week


Beware of Common Whatsapp Scams



In This Issue:

*Beware of Common Whatsapp Scams











Fraudsters using WhatsApp often try to persuade you to hand over details that can be used in identity theft, such as your name and address. Other scams will try to install malicious software (malware) on your devices like mobile phone, tablet, computer among others. This effectively spies on you by collecting information that can be used for sinister purposes.

What Should We Look Out For?

*            Fake versions of WhatsApp which infect devices with malware

Never be tricked with messages luring you to upgrade your WhatsApp with “WhatsApp Gold”. The fake application will redirect you to a page where scammers infect your device with malware and also steal your personal information.

*            Fake “WhatsApp Expiring” message

Always note that WhatsApp is a free downloadable application. Never be lured into messages that require you to subscribe for the WhatApp services at a given fee. It a way of extortion by scammers.

*            Fake shopping vouchers on WhatsApp

Take note of fake links claiming to offer free shopping vorchers. The links redirects to a fake website where scammers extract your personal information without your knowledge and can sometimes use it commit crimes online.


Be advised that WhatsApp never contacts users with the above offerings and be cautious particularly on messages where:

* The sender claims to be affiliated with WhatsApp.

* The message content includes instructions to forward the message.

* The message claims you can avoid punishment, like account suspension, if you forward the message.

* The message content includes a reward or gift.

How to protect yourself from WhatsApp scams:

* Install security software such anti-virus and/or anti-malware applications, among others, on your device and keep it up to date.

* Never click on unsolicited links in messages that you that receive, even if they appear to come from a trusted contact.

* Incase you encounter any of the above incidents, please report them to WhatsApp by contacting them from the WhatsApp application settings for different devices as follows:

·      On Android: Simply go to WhatsApp > Menu Button > Settings > Help > Contact us.

·      On iPhone: Simply go to WhatsApp > Settings > Help > Contact Us.

·      On Windows Phone: Simply go to WhatsApp > more > settings > about > support.


Have the above guide in mind when using WhatsApp. Report any cybercrime incident/activity

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